Privacy Policy

Introduction

At Calm Cup, we are committed to safeguarding your privacy and ensuring the protection of your personal information. This Privacy Policy outlines how we collect, use, store, and disclose your data when you access or make a purchase through our website, www.calmcup.com (the "Site").

By accessing or using our Site, you consent to the terms outlined in this Privacy Policy. If you do not agree, please do not use our Site.

1. Information We Collect

We collect personal information to provide and improve our services. The types of information we may collect include:

a. Device and Usage Data

• IP address
• Browser type and version
• Operating system
• Device type
• Geographic location
• Referral source
• Pages visited, duration of visit, and navigation patterns

b. Order Information

• Full name
• Email address
• Phone number
• Billing and shipping addresses
• Payment details (processed securely via third-party providers)

c. Account and Subscription Information

• Login credentials (encrypted)
• Account preferences
• Newsletter subscription status

d. Communication Data

• Customer support requests
• Feedback, reviews, or any other inquiries

2. Cookies & Tracking Technologies

Cookies are small files placed on your device to enhance user experience and analyze website performance.

a. Types of Cookies We Use

• Session Cookies: Temporary cookies that expire when your browser is closed.
• Persistent Cookies: Remain on your device until deleted or expired.

b. Purpose of Cookies

• Store user preferences and shopping cart data
• Recognize returning users
• Analyse website usage to improve design and functionality

c. Third-Party Cookies

We use tools such as Google Analytics to understand how users interact with our website. These tools may use cookies and collect information in an anonymized form. Review Google’s privacy policy: https://policies.google.com/privacy

d. Managing Cookies

You may manage cookie settings through your browser. Blocking cookies may affect some website features.

3. How We Use Your Information

We use the collected information for the following purposes:

• To process and fulfil your orders
• To send invoices, receipts, and shipping confirmations
• To respond to your inquiries and provide customer support
• To send newsletters and promotional emails (only if you’ve opted in)
• To personalise your shopping experience
• To improve our website performance and security
• To detect and prevent fraud or abuse

We will never sell or rent your personal data to third parties.

4. Sharing Your Information

We only share your personal data with third parties under the following circumstances:

• Payment Gateways: We use trusted providers like CCAvenue and PayPal to securely process payments. Your data is shared only to the extent required to complete the transaction.
• Shipping Partners: For the delivery of orders.
• Analytics Providers: To help us understand user behavior (anonymized and aggregated data only).
• Legal Disclosures: If required by law or to protect our legal rights.

We ensure that all third parties adhere to appropriate privacy and security standards.

5. International Data Transfers

Your information may be transferred to and processed in countries outside your residence, including countries that may not provide the same level of data protection. In such cases, we implement appropriate safeguards (e.g., standard contractual clauses) to protect your data.

6. Data Security

We take appropriate technical and organizational measures to protect your personal data, including:

• Secure servers and firewalls
• SSL encryption during transmission
• Limited access by authorized personnel only
• Regular security audits and updates

However, no system is completely secure. You are responsible for maintaining the confidentiality of your account credentials.

7. Your Rights

Depending on your jurisdiction (e.g., under GDPR, CCPA), you may have the right to:

• Access the personal data we hold about you
• Correct any inaccuracies in your data
• Request deletion of your data ("right to be forgotten")
• Object to or restrict certain processing activities
• Withdraw your consent at any time
• Request a copy of your data in a portable format

To exercise any of these rights, please email us at privacy@calmcup.com. We will respond within the timelines set by applicable laws.

8. Marketing Preferences

You may opt in or out of marketing communications at any time:

• Click the “Unsubscribe” link included in our emails
• Contact us at support@calmcup.com with your request

We will respect your preferences and ensure your data is not used for marketing unless explicitly consented.

9. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices or content. We encourage you to read their respective privacy policies before providing any personal data.

10. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including legal and accounting requirements. When data is no longer needed, we securely delete or anonymize it.

11. Children’s Privacy

We do not knowingly collect personal information from children under the age of 13. If we become aware of such data being collected, we will take steps to delete it immediately. If you believe a child has provided us with personal data, please contact us at privacy@calmcup.com.

12. Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on this page with a new “Last Updated” date. We encourage you to review this page periodically to stay informed about how we protect your information.

13. Contact Us